Career
Opportunities
SYSTEMGROUP
is growing:
SYSTEMGROUP is experiencing tremendous growth opportunities and requires
the services of exceptional, enthusiastic people for the following positions.
SYSTEMGROUP provides a challenging, learning intensive
environment and rewards thinking, innovation, dedication, and hard work with
significant career and financial advancement.
SYSTEMGROUP
Benefits:
SYSTEMGROUP offers competitive compensation and benefits packages
including
·
continuing
education subsidies
·
paid
vacation, personal, sick, and bereavement leave
·
employee
emergency assistance program
·
employee
referral bonus program
·
various
other perks
|
Customer Support Services ·
Software Support Controller ·
Software Support Analyst ·
Technical Writer Implementation/Training ·
Systems Implementers/Trainer ·
Business Analyst ·
Project/Account Manager Systems Engineering ·
Technician |
Sales ·
Account Managers, Base Sales ·
Account Managers, New Sales ·
Sales Support Software Development ·
Business Analysts ·
Visual Developers ·
Systems Analysts ·
Technical Analyst |
All positions are in
CUSTOMER SUPPORT SERVICES
Support Coordinator
This person ensures high quality customer service standards are achieved
and continuously improved. The successful candidate will oversee the timely and
appropriate assignment of implementation and on-going support tasks and the
efficient and comprehensive follow-up and coordination of all departments
involved in this provision of customer service. You will be responsible for a
number of other support personnel including the technical writers.
Responsibilities
·
Manage
day to day relationship with clients to ensure timely , effective responses to
assistance requests
·
Manage
Help Desk personnel who act as first line support in receiving, analyzing, and
logging calls, assigning responsibility and performing follow-ups
·
Contribute
to the improvement of written and on-line documentation
·
For
each new sale, assume immediate responsibility for overall system installation
and implementation
·
Ensure
collaboration of efforts and dissemination of information related to customer
support
·
Perform
cost management/performance activities related to new implementations
·
Contribute
to the improvement of the software and the development of new features
Requirements
·
A
university degree in business or equivalent
·
Three
to five years experience in a managerial role in a computerized environment
·
Solid
accounting background a must; distribution/manufacturing experience an asset
·
Exceptional
analytical, reasoning, and organizational skills
·
Superior
interpersonal, communication, and management skills
·
Must
possess initiative and be a self-starter
Technical Writers
Technical Writers, under the direction of the Support Controller, are
responsible for the timely delivery of end-user documentation to support
TriForce XP. We are seeking Technical Writers to research, write, and revise
accurate paper and online documentation and provide editorial support to other
departments. Successful candidates must be team players with a passion for
writing, inquisitive by nature, methodical, reasoned, and enjoy a challenge.
Requirements:
·
University
degree or equivalent in a relevant discipline or equivalent experience
·
An
exceptional command of the English language
·
Solid
research skills
·
Ability
to explain complex materials in a simple manner
·
Strong
organizational and interpersonal skills
·
Thorough
command of Microsoft Office, desktop publishing and help-authoring tool
IMPLEMENTATION and TRAINING
Systems Implementers/Trainers
In conjunction with Account Managers and Support Supervisor, you will
provide pre-and post-sale consulting, implementation planning, end-user
training, and over-all project management. Working closely with clients and
various internal departments, you will coordinate the tasks necessary to
achieve clients’ business requirements and anticipated live dates.
Responsibilities
·
Define
client requirements and ensure they are communicated both internally and
externally in a timely manner
·
Coordinate
and monitor the project
·
Train
end users on TriForce XP
·
Provide
initial client support during implementation and secondary line support
thereafter
·
Test
new features and assist with product functionality documentation
Requirements
·
Minimum
of five years experience in larger application business systems implementation
and management
·
A
solid accounting background, with experience in advanced manufacturing and
distribution is essential
·
Experience
in training end users
·
Project
management skills
·
Excellent
communication and interpersonal skills
·
Flexibility
and ability to be a team player
Project/Account Managers
Successful candidates will act as primary contacts for our major
clients. A solid practical business background will enable the successful
management of all aspects of the initial TriForce XP implementation, as well
as, the ongoing consulting and support relation pursuant to software maintenance
contracts. This will involve acting as team leader for the group of experts
involved in implementation and subsequent requests.
Responsibilities
·
Define
client requirements, ensure they are communicated to analysts in a timely
manner and that solutions are provided
·
Coordinate
and monitor the initial implementation project
·
Provide
initial client support during implementation and secondary line support
thereafter
·
Manage
upgrades and related configurations and training of new features
·
As
it relates to TriForce XP, provide ongoing consulting and exploration of
customer’s software needs resulting from the evolution of its business profile
Requirements
·
Five
to ten years experience in project management
·
Significant
experience in a financial, distribution, or manufacturing environment
·
Excellent
written and verbal communication skills
·
Working
knowledge of project management tools
SALES
Account Managers: Base Sales
We require experienced, dynamic, and spirited
salespeople to assist in harvesting the vast potential of our existing customer
base. Successful candidates will expand and nurture our relationships with
existing customers, developing an intimate knowledge of their existing software
and hardware configurations and maintaining an up to date data base. More
importantly, these Account Managers will anticipate the IT expansion needs of
this customer base and act accordingly.
Responsibilities:
·
Develop
a rapport and working relationship with senior management of existing customers
·
Understand,
anticipate, and manage the strategic IT initiatives and needs, software,
hardware, networking, and facility management, of existing accounts
·
Acquire
a knowledge of TriForce XP and keep abreast of developing technology
·
Position
SYSTEMGROUP as their prime solutions provider and systems integrator
·
Coordinate
client prospective activities with sales support and other SYSTEMGROUP
departments to ensure the highest degree of customer satisfaction
·
Maintain
central database of existing customer total solutions
Requirements
·
Working
knowledge and experience of desktop tools, hardware, operating environments
·
Experience
in sales, account management, or project management
·
Consultative
approach to needs analysis
·
Ability
to communicate at all levels of an organization
·
Ability
to analyze, identify and understand customer needs
·
Proven
success in building and maintaining client relationships
·
Ability
to establish trust, credibility, and respect by following through with
commitments
·
Excellent
interpersonal skills
Account Managers: New Sales
We require experienced, dynamic, and spirited candidates to capitalize
on the tremendous growth opportunity we are facing. Increasing our sales to
secure SYSTEMGROUP’s market share of and reputation in the middle to upper tier
of business management solutions is the goal.
Responsibilities
·
Identify
target markets
·
Develop
a rapport and working relationship with executives and senior management of
prospects in targeted markets
·
Explore
IT experience and needs of prospects and position SYSTEMGROUP as their prime
solutions provider
·
Coordinate
prospective client activities with sales support and other SYSTEMGROUP
departments, such as systems engineering, to ensure the highest degree of
customer satisfaction
·
Ensure
timely, orderly progression of the sales cycle from first call to close
·
Contribute
to and update central database of prospects and competitive information
Requirements
·
Minimum
of five years of experience in management solution software sales with proven
ability to close
·
Knowledge
of accounting, distribution, and manufacturing environments
·
Proven
success in building and maintaining strategic relationships
·
Ability
to communicate at all levels of an organization
·
Ability
to establish trust, credibility, and respect by following through with
commitments
·
Proven
leadership and presentation skills
·
Excellent
interpersonal skills
Sales Support
Help set SYSTEMGROUP apart from its competition by contributing your
knowledge and experience in business management solutions to a dynamic,
expanding sales team. Successful candidates will assist in achieving sales
goals and cementing SYSTEMGROUP’s position as an industry leader.
Responsibilities
·
Establish
and maintain knowledge of industry best practices in the accounting,
distribution, trade, manufacturing, and e-commerce arenas
·
Perform
needs analyses
·
Prepare
value propositions and solutions-oriented product presentations
·
Assist
in preparing and giving sales training and certification
Requirements
·
Business
management software experience
·
Solid
industry knowledge: accounting, distribution, trade, manufacturing, e-commerce
·
Needs
analysis and cost justification experience
·
Ability
to communicate at all levels of an organization
·
Ability
to establish trust, credibility, and respect by following through with
commitments
·
Excellent
interpersonal skills
·
Team
player
SOFTWARE DEVELOPMENT
Business Analyst
In collaboration with Account Managers and the Research and Development
Product Manager, analysts will work with various departments and customers to
analyze user needs and emerging market trends, design solutions and communicate
them to development, and test the developed solution. Analysts will then
communicate with Support for documentation purposes.
Responsibilities
·
Identify
and analyze the operational and information parameters of customer-driven
requests and emerging market trends
·
Conceptualize
solutions, integrating relevant business issues and practices, and reduce them
to writing and design solutions keeping in mind the overall TriForce XP
environment
·
Communicate
the needs and solutions to development, follow through to promote resolution,
and test developed solution and suggest modifications
·
Communicate
with internal personnel and customers throughout the development and
implementation cycles to help ensure smooth and effective project management
Requirements:
·
A
degree in business is essential
·
Five
to ten years experience in a busy business/industry environment is required
·
Extensive
accounting, distribution, trade, manufacturing knowledge and experience are
necessary
·
Exceptional
analytical, organizational, and written and verbal communication skills
·
Adept
at conceptualizing and conveying ideas and solutions
Software Visual Developers
SYSTEMGROUP requires visual developers to work in a team environment for
the continued development of a comprehensive, multi-industry, business
management commercial package. Developers will develop and deploy within the
company standards and environment. Senior developers assist and provide
direction in current and future migrations of technologies.
Requirements
·
A
degree in Computer Science or equivalent is required
·
Experience
in C#,VB,.NET and Visual FoxPro programming
·
Experience
in managing and motivating a team of developers
·
Ability
to be innovative, imaginative, and conceptual
·
Ability
to adhere to standards and work within given parameters
·
Good
communication skills
Technical Analyst
The Research and Development department is in need of analysts who can
extrapolate their knowledge and experience to the analysis of a variety of
problem areas.
Responsibilities
·
Analyze
and troubleshoot reported bugs
·
Assist
developers, support personnel and business analysts in identifying, defining,
and resolving issues and problems in TriForce XP
·
Interact
with personnel in various departments to ensure new releases are stable,
supportable, and meet company standards
·
Review
and test new releases and assist technical writers with documentation
Requirements
·
Experience
with various operating and networking systems and database administrations
·
Relevant
practical business experience
·
An
aptitude for detail oriented-problem solving
·
Excellent
communication, interpersonal and organizational skills
·
Knowledge
of visual development programming a
definite asset
How
to Apply
Please mail, fax,
or e-mail your resume, with an indication of the position of interest, to:
|
TSI Systemgroup Inc. |
E-Mail: careers@systemgroup.com
Only
those candidates being considered will be contacted. Thank you for your
interest in Systemgroup.